Delivery & returns

Every parcel leaves London insured, tracked and signed for. Nothing on the outside says what is inside.

Delivery

Royal Mail Tracked is how most orders travel. For a higher-value piece we send it by Special Delivery Guaranteed, which is insured and signed for — at no extra cost to you, and we choose it ourselves whenever the order calls for it.

Pieces in stock are dispatched within one working day. Made-to-order pieces and engraving add two to three working days; the page tells you which applies before you buy.

Outside the United Kingdom, import duty and local taxes are payable by the recipient on arrival, at the rates of the destination country.

Returns

Thirty days from the day the parcel arrives, in original condition and packaging, with the hallmark intact. Return postage within the United Kingdom is complimentary — write to us and we send a prepaid Special Delivery label.

Your statutory right to cancel within fourteen days under the Consumer Contracts Regulations 2013 is separate and is not affected by this policy.

We refund to the original payment method within fourteen days of receiving the piece back, including the standard delivery you paid.

What cannot be returned

Engraved and made-to-order pieces, and pierced earrings once the hygiene seal is broken. This follows the law on personalised and hygiene-sealed goods, not a rule of ours.

If something is wrong

A piece that arrives damaged, faulty or not as described is replaced or refunded in full, postage included, whenever you tell us. Write to info@onlywayjewelry.co.uk with your order number and a photograph and we answer the same working day.